jitabajee Terms and Conditions

General Terms

jitabajee is an online betting and casino platform that provides cricket betting, slot games, live casino and other gaming services for users in Bangladesh. The following terms and conditions apply to accessing this website and using its services.

If you disagree with any part of this agreement, do not use our platform. jitabajee reserves the right to change these terms at any time without prior notice. Continued use of the platform after any changes means you have accepted the revised terms.

1.1 Nature of Service

jitabajee is an online platform operated for entertainment purposes only. Our services include:

• Live and pre-match betting on cricket, football, kabaddi and other sports
• Slots, fishing games, table games and other casino games
• Live Casino — live dealer games powered by Evolution Gaming and Ezugi
• Crash and instant games such as Aviator (Spribe)

1.2 Applicable Law

International online gaming regulations are followed in the interpretation and operation of this agreement. The user is solely and entirely responsible for complying with the local laws of their own country.

Account Registration and Verification

When registering an account on jitabajee, you must provide accurate, complete and up-to-date information. Providing false or misleading information may result in the account being closed at any time.

2.1 Registration Requirements

• Each individual may open only one account.
• The account is entirely personal — it may not be shared with or used by a third party.
• The name and identity provided at registration must match the details on the payment account.
• Login credentials (username and password) must be kept completely confidential.

2.2 Identity Verification (KYC)

jitabajee may request the following documents to verify the identity of any user when necessary:

• Copy of National Identity Card (NID) or passport
• Recent utility bill or bank statement (for address verification)
• Proof of ownership of the payment method

Withdrawal processing may be put on hold in the event of failure to complete KYC verification or submission of incomplete information.

Age Limit and Eligibility Requirements

jitabajee services are for individuals aged 21 and above only. Minors are strictly prohibited from opening an account or using the platform.

3.1 Age Verification

At the time of registration, you must declare your true age. jitabajee may request proof of age in cases of doubt. Providing false information about age may result in account cancellation and forfeiture of all deposited funds.

21+ For those aged 21 and above only.

3.2 Geographic Restrictions

It is entirely your responsibility to verify whether online gaming is legally permitted in the country or region where you are located. Opening an account or using the service from a restricted area may result in immediate account closure.

Deposit, Withdrawal and Payment Policy

jitabajee processes transactions through popular mobile financial services in Bangladesh. The following policies apply to payments.

4.1 Accepted Payment Methods

• bKash
• Nagad
• Rocket
• Upay

4.2 Limits and Timeframes

• Minimum deposit: ৳200 (per method)
• Minimum withdrawal: ৳1,000
• Withdrawal time: Generally completed within 5-30 minutes after approval

4.3 Payment Verification Policy

jitabajee conducts security checks before processing withdrawal requests. The payment account must match the name registered on the jitabajee account. Withdrawals to third-party accounts are not permitted.

4.4 Transaction Cancellation

Once a deposit or withdrawal request has been submitted, it is generally not possible to cancel it. If any issue arises, please contact our 24/7 live chat support immediately.

Bonus, Promotion and Reward Policy

jitabajee offers various types of bonuses and promotional offers. Each bonus has specific terms, and the general bonus policy is described in this section.

5.1 Welcome Bonus

New members are eligible for a 100% bonus on their first deposit, up to ৳8,000. The following wagering requirements must be met to use the bonus:

• Wagering requirement: 10 times the bonus amount
• Example: deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000
• Example: deposit ৳18,000 → ৳8,000 bonus → total balance ৳26,000

5.2 Bonus Terms

• Multiple bonuses cannot be claimed from the same IP address or device.
• The wagering requirement must be completed before withdrawing funds earned from the bonus.
• If jitabajee suspects bonus abuse or manipulation, it reserves the right to cancel the bonus and investigate the account.
• Each promotion may have its own terms and validity period — please read the details on the relevant promotion page.

5.3 VIP Rewards Program

jitabajee provides weekly cashback across three VIP tiers:

• Bronze: up to 0.5% weekly cashback
• Silver: up to 1.0% weekly cashback
• Gold: up to 1.5% weekly cashback

You can advance to a higher VIP tier through regular play and activity.

Betting and Gaming Rules

The following general rules apply to placing bets or playing games on jitabajee.

6.1 Bet Confirmation

Once a bet is confirmed, it cannot be changed or cancelled. Please check all details (event, market, stake) carefully before placing a bet.

6.2 Technical Errors

If a game or bet is left incomplete due to server issues, disconnection or any other technical reason, jitabajee reserves the right to review the relevant transaction and make adjustments as necessary. jitabajee will not be liable for any losses caused by technical errors.

6.3 Match Cancellations and Results

If a sports event is not completed or is cancelled, the settlement of the related bet will be handled in accordance with international sports betting rules. In most cases, the stake is returned.

6.4 Maximum Winnings Limit

The maximum winnings from a single bet or game session may vary depending on the specific market and game. jitabajee reserves the right to set and change this limit.

Prohibited Activities

Involvement in any of the following activities may result in immediate account closure and forfeiture of balance:

• Creating or operating multiple accounts
• Bonus abuse, bonus arbitrage or manipulative betting strategies
• Match fixing, use of illegal information or insider trading
• Placing bets or playing games using automated bots or software
• Money laundering, fraud or attempts to process funds from illegal sources
• Attempting to breach the platform's security systems or hacking
• Unauthorized access to another user's account
• Abusive or harassing behavior toward platform staff

jitabajee reserves the right to report suspicious activities to the relevant authorities.

Account Suspension and Closure

8.1 jitabajee's Rights

jitabajee reserves the right to immediately suspend or close any account for any of the following reasons:

• Violation of these terms and conditions
• Providing false or misleading information
• Suspicious or fraudulent activity
• Refusal or failure to complete KYC verification
• Instructions from legal authorities

8.2 Right to Close a User Account

You may request to close your account at any time through our support team. All outstanding wagering requirements must be fulfilled and any valid balance must be withdrawn before the account is closed.

Privacy and Data Protection Policy

jitabajee places the highest priority on protecting your personal information. Our platform uses SSL encryption technology to keep all your data secure.

9.1 Data Collection

We collect only the information necessary to provide our services, including registration details, transaction history, and gaming activity. Your personal information is never sold or shared with third parties.

9.2 Cookie Policy

Our website uses cookies to function properly. Disabling cookies may limit certain features. For more details, please read our Privacy Policy.

Responsible Gaming Policy

jitabajee believes that gaming should be an enjoyable form of entertainment — not a source of income. We are committed to the mental and financial wellbeing of all our users.

10.1 Self-Restriction Tools

jitabajee provides users with the following protection tools:

• Setting deposit limits (daily, weekly, or monthly)
• Setting session time limits
• Temporary break (cooling-off period)
• Self-exclusion — locking yourself out for an indefinite period

10.2 Warning Signs

If you feel that gaming is having a negative impact on your life or financial situation, contact us immediately or read the detailed support information on our Responsible Gaming page.

10.3 Protection of Minors

To prevent minors from accessing our platform, we urge parents and guardians to use parental control software on computers or mobile devices.

Limitation of Liability

To the maximum extent permitted by applicable law, jitabajee will not be held liable for:

• Losses caused by internet disconnection or technical errors
• Issues related to third-party service providers (payment gateways, game providers)
• Losses during unexpected server downtime or maintenance periods
• Losses caused by the user's own mistakes or negligence
• Losses resulting from unauthorized third-party access to an account

jitabajee is committed to ensuring fair play, and certified Random Number Generator (RNG) technology is used to verify the fairness of all games.

Changes and Amendments to the Terms

jitabajee reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified of significant changes through available communication channels.

12.1 Effective Date of Changes

Amended terms will take effect from the date of publication. Continued use of the platform after any changes means you have accepted the revised terms.

12.2 Regular Review

You are advised to review this page regularly to stay informed about your rights and responsibilities. The "Last Updated" date will always be shown at the top of the page.

Contact and Dispute Resolution

If you have any questions or need clarification about these terms and conditions, please contact us.

13.1 Support Channels

• Live Chat: 24/7 support available in Bengali
• Email: [email protected]

13.2 Complaint Process

If you have a complaint, please contact our support team first via live chat. We take every complaint seriously and strive to provide a prompt resolution.

13.3 Dispute Resolution

In the event of a dispute, a resolution will first be attempted through discussion. If both parties cannot reach an agreement, recognized international online gaming dispute resolution procedures will be followed.